No-Reason Return Policy

· What is the 5 - day return/exchange guarantee?

The 5 - day return and exchange service is a special after - sales service (including the service itself and technical support) offered by third - party platform sellers to customers. Within 7 days after the product is signed for (that is, within 5 days after the product is warehoused), buyers can return or exchange the purchased product in accordance with this rule and the relevant rules published by the third - party platform.

· How to determine whether a product is eligible for the return/exchange guarantee?

A product is either "compliant with" or "non- compliant with" the 5 - day ualifyfree return/exchange service.

· How to apply for the return/exchange service?

Within five days after the order status becomes "warehoused" (beginning from the next hour after the status turns to "warehoused", with five days equivalent to 120 hours), you can apply for the return or exchange service on the page. Once the time limit expires, the request may not be accepted.

· Charges:

Unconditional return = The shipping cost of the first dispatch by the seller + The return shipping cost from the warehouse + 5 yuan (service charge).

Unconditional exchange = The shipping cost of the first dispatch by the seller + The return shipping cost from the warehouse + The shipping cost for the seller's re - dispatch + 5 yuan (service charge).

Note: Even if the seller provided free shipping at the time of purchase, you are required to refund the shipping cost of the first dispatch when applying for return or exchange.

· Determining who is responsible for product return/exchange (customer, the seller, or other parties)

(depends on the actual situation. Select the appropriate reason accordingly.)

· Notes and FAQs

1. The total amount for return/exchange is based on the product price actually paid by you.

2. We can only handle return/exchange for you with the seller's consent.

3. After applying for return/exchange service, please ensure that there is sufficient balance in your account so that you can pay for the return/exchange shipping cost and service fee.

4. For the return packaging requirements of some products, please refer to the following table. If the requirements are not met, you will not be able to return/exchange the product.

· Special standards

· FAQ:

1. What to do if there are after - sales issues for orders that do not meet the "return and exchange" conditions?

In the event of quality - related issues with the product，crazybuycn will verify with the seller based on the actual situation. We will determine the final solution and notify the user. If the product has no quality issues, in accordance with the regulations of third - party platforms, no return or exchange service is offered. crazybuycn will do its utmost to communicate with the seller and safeguard the rights and interests of the user.

2. Who bears the shipping cost when using the "return and exchange guarantee"?

Prior to applying for the return/exchange service, the product must be brand new and meet the requirements for resale. If the product has no quality issues, the user is responsible for the round - trip shipping cost. In the case of quality issues, upon the user's submission of the request, the seller will bear the shipping cost.

3. If I request a return service when the order status is "not shipped", will there be any charges?

There is no need to worry. In this case, no charges will be incurred. You will only be charged when the return/exchange request meets three conditions: Firstly, the product has no quality issues. Secondly, the product has been warehoused. Thirdly, you have exhausted the free return/exchange allowance for this month. Therefore, when the product has not been shipped, we will not charge you any fees.

4. Where can I check if there are still free returns/exchanges available this month?

You can view the free return and exchange situation for the current month on the return and exchange service application page. Go to [ Orders ] - find the order for which you want to apply for the free return and exchange service - click [ Return/ Exchange ].